TRC maintenance is a division of TRC that provides crucial hardware support to over a thousand point of sale units and hundreds of networks and peripherals.

 

These units transact millions of Euro every year. Since 1991, we have amassed a knowledge base that is second to none and uses the best and most efficient methods available to keep these units operating in peak condition for their business owners.

 

TRC knowledge and expertise spans across the entire hardware spectrum so whatever your current hardware needs are, please ask us for a quote.

 

Guaranteed Response & Fix

 

We adjust our engineering & logistical resources where necessary to make sure that we can deliver on our promised service levels. By making these adjustments and using loan units we can guarantee the performance of our computer maintenance services.

 

Loan Units

We place great importance on achieving a first time fix, and if this cannot be achieved, we offer loan units for short term workarounds.

 

Hardware Maintenance - Service Level Options

 

Our standard break fix maintenance contracts are based on a total call to fix time of  four hour or eight hours, in or out of normal working hours. However, we can tailor our computer maintenance service options to your requirements, just ask.

 

Optional Fix Times:

 

• 4 Hour Call to Fix

• 6 Hour Call to Fix

• 8 Hour Call to Fix

• Other options available on request

 

Hours of Cover Options:

 

• 9:00 to 17:30 Monday to Friday (excluding public & bank holidays)

• 24 x 7 x 365

• Other options available on request

 

Data Restoration

 

TRC offers a cost effective hardware support service that goes beyond a simple third party break fix computer maintenance contract or service agreement and restores PCs to full operational status.

 

We offer a full system restoration service for EPOS, desktop and tower units, including optional data restore so work can resume as soon as the engineer leaves.