Retailers are empowered when they have the tools they need to encourage high performing, loyal employees.
An engaged and invested professional team drives business results.
Employees are happier when they understand expectations, receive actionable feedback and feel valued. Regular and meaningful performance meetings, supported by associated metrics, empower retailers with the tools they need to encourage high performing staff behavior.
- Incidence of employee theft
- Frequency of voids and returns
- Effectiveness of cashier sales
- Integrity of new hires
- Price overrides
- Discount tracking
Data gleaned from these activities offers critical visibility into staff behaviours.
Voids and returns, for instance, can be one of the best indicators of employee theft. TRC solutions identify every transaction uniquely according to the machine, the type of transaction (VOID, return, sale) and any exceptions. Alerts can also be sent to store managers when thresholds are crossed.
Analysis of cashier sales is one way that a retailer can train, incentivise, and encourage up-selling.
However, without the tools to track activity at the point of sale, upselling becomes a futile exercise. Good, reliable and rich information at the POS prepares the cashier encourage upselling and drive revenue growth. Upselling can then be incentivised with competitions and rewards.
Employee theft has become a dramatic factor in retail profitability. Testing for integrity in a pointed and strategic way diminishes dismissal rates due to dishonesty from 25% down to 2%.
Online testing that forecasts whether or not a potential new hire will follow the rules and adhere to point of sale expectations and standards is a critical tool in growing your retail business and driving revenue growth.
The Managing Your Retail Staff KPI Report is a functional tool used by management directly responsible for cashier performance. The report provides visibility into:
- Sales Value
- Refund Value
- Discount Value
- # of Transactions
- # of Units
- Average Sales Value per Transaction (APT)
- Average Number of Units per Transaction (UPT)
This operational report arms management with practical information and a list of actionable tasks which can be used to drive business growth.